Engagement History
Record every business process engagement across your grant, contract and program delivery. Engagement history connects actions, inputs, comments and other artefacts to help provide a traceable and auditable log of all interactions.
Engagement History
With Enquire Engagement History program managers can improve their interactions and retain complete engagement history on the full lifecycle of their grant, contract and program management.
By enabling engagement history program managers can capture all aspects of engagements throughout the whole lifecycle, for both internal team members, customers and other external stakeholders.
Engagement history connects actions, inputs, comments and other artefacts to help provide a traceable and auditable log of all interactions.
Engagement history supports transparency as the system provides all the log details of the engagement, as well as the information provided and in relation to the specific stage or step of the event.
Aligned with roles and permissions, case management, contact management and notes and comments, engagement history helps build the full and integrated view of the interaction so issue management can be more effective.
- Log all engagements at all points in workflow processes
- Analyse engagement history to improve process management and customer service
- Report on engagement to support transparency and accountability demands
With Enquire Engagement History program managers have a tool to help them better engage team members and stakeholders, analyse to improve processes and contribute to confidence in programs with support for transparency and accountability.
Key features
Enquire makes managing funded projects and impact reporting easy with a wide range of ready to use no-code features that streamline administration, improve program visibility and automate reporting management.
Business Process Management
Budget and Finance
Template and Data Configuration
Contacts and Clients
Performance and Reporting
User and System Management
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The Enquire difference
End to end lifecycle management
Enquire connects the dots throughout your lifecycle management with purpose-built processes to keep your programs running smoothly – from application, to assessment, to acquittal. With a powerful e-form builder to collect the information you need and business process workflows to speed up processes such as project reviews, document management and client reporting, Enquire makes end-to-end project delivery a breeze.
Configurable and scalable
Enquire is adaptable and configurable to changing business processes and battle-tested to get your programs off the ground fast, scaling up and down based upon your organisational requirements. Configure templated notifications, workflows and automations to streamline your programs and maximise their efficiency – reducing the time, money and effort of developing project assets.
User-centric cloud solution
Enquire’s cloud based no-code design and simple interface account for a range of end users – from program managers to non-profit staff and applicants. With access split between an internal management portal and external client portal, intuitive navigation is baked into every function and Enquire’s forward facing design supports all users as they complete their applications, reports and assessments.
Outstanding reporting capabilities
Take complete control of the narrative around your organisation’s impact with configurable and targeted reporting indicators. Enquire was purpose-built to effectively communicate how funding is spent in government and for-purpose programs – going beyond the dollars by linking costs to tangible outcomes that our users define. We enable organisations to tell compelling stories about the good they do, helping them secure future funding to expand their impact and deliver greater community outcomes.
Enhanced collaboration
Understanding the relationship between funding organisations and their applicants, Enquire supports all users to get more done together. Scheduled or automated notifications, workflow comments, and emails and alerts streamline communication with beneficiaries and stakeholders for complete transparency. Roles-based permissions and auto-reconciling information increases auditability and data accuracy.
Best practice standards
Enquire practices a collaborative and involved working relationship with our clients, resulting in 15+ years of client feedback-based and industry best practice development. We simplify all of the complex client-facing processes that create bottlenecks throughout the project lifecycle, rather than applying patchwork updates to individual processes like most overspecialised prosumer vendors.
Do more with integrations
Enquire is adaptive and ready to use with your existing systems, including Microsoft Office and other tools. With financial management and additional integrations, a natively responsive design ensures users can access all their information they need across mobile, tablet and desktop from their web browser.
Full support and training
Training comes customised to your organisation’s needs either in-house or web-based. You can request training as part of the Enquire program implementation or on an as-needed basis. Support is available 24/7 through the Tactiv Client Support services help desk. Software upgrades are included with standard support.
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© 2023 Tactiv Pty. Ltd. | All rights reserved. Enquire® is a registered trade mark of Tactiv Pty. Ltd.
© 2023 Tactiv Pty. Ltd. | All rights reserved. Enquire® is a registered trade mark of Tactiv Pty. Ltd.
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