Engagement History

Engagement History

With Enquire Engagement History program managers can improve their interactions and retain complete engagement history on the full lifecycle of their grant, contract and program management.

By enabling engagement history program managers can capture all aspects of engagements throughout the whole lifecycle, for both internal team members, customers and other external stakeholders.

Engagement history connects actions, inputs, comments and other artefacts to help provide a traceable and auditable log of all interactions.

Engagement history supports transparency as the system provides all the log details of the engagement, as well as the information provided and in relation to the specific stage or step of the event.

Aligned with roles and permissions, case management, contact management and notes and comments, engagement history helps build the full and integrated view of the interaction so issue management can be more effective.

• Log all engagements at all points in workflow processes
• Analyse engagement history to improve process management and customer service
• Report on engagement to support transparency and accountability demands

With Enquire Engagement History program managers have a tool to help them better engage team members and stakeholders, analyse to improve processes and contribute to confidence in programs with support for transparency and accountability.