Engagement History

With Enquire Engagement History program managers can improve their interactions and retain complete engagement history on the full lifecycle of their grant, contract and program management.

By enabling engagement history program managers can capture all aspects of engagements throughout the whole lifecycle, for both internal team members, customers and other external stakeholders.

Engagement history connects actions, inputs, comments and other artefacts to help provide a traceable and auditable log of all interactions.

Engagement history supports transparency as the system provides all the log details of the engagement, as well as the information provided and in relation to the specific stage or step of the event.

Aligned with roles and permissions, case management, contact management and notes and comments, engagement history helps build the full and integrated view of the interaction so issue management can be more effective.

  • Log all engagements at all points in workflow processes
  • Analyse engagement history to improve process management and customer service
  • Report on engagement to support transparency and accountability demands

With Enquire Engagement History program managers have a tool to help them better engage team members and stakeholders, analyse to improve processes and contribute to confidence in programs with support for transparency and accountability.

Engagement History

Key Features

Enquire makes managing grant, contract and impact reporting easy with a wide range of ready to use no-code features that streamline administration, improve program visibility and automate reporting management.

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  • The New Zealand Ministry of Foreign Affairs and Trade uses Enquire to manage their $2.2 billion International Aid program. With a Portfolio/Project approach the Ministry can manage all their program and contracts worldwide.

  • The NSW Office of Emergency Management utilises Enquire to manage their competitive grants program using both the Management Portal and the Client Portal to seamlessly connect grant applications through external assessors, to contract award and acquittal processes.

  • The Queensland Government utilises Enquire to manage online applications, assessment workflows, contracts and payments integrating with financial systems and supporting program wide workflow management and performance reporting.

  • Wine Australia supports a prosperous Australian grape and wine community. Enquire provides Wine Australia with a grants management system that supports online applications and assessment.

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