Case Administration

Program delivery often features tracking and managing interactions and events over periods of time as part of delivering the result or service demanded.

This capability allows for the case administration lifecycle to be completely configurable to user case scenarios. Case processes can be standardised or individualised depending on the service, all within the same system.

Enquire’s workflow capability can be configured to manage stage changes. This provides all the actions a user and reviewer may require to progress a case, as well as the “step history” that provides the data itneractions at every step within the workflow.

  • Configure case administration processes
  • Align engagement access and roles for contacts
  • Connect processes and stages to workflows, reporting and other options

Customer’s expect seamless, informed and responsive interactions. With Enquire program managers can configure the tools and capability they need to successful manage their cases, respond to changing needs and deliver improved customer service.

Case Administration

Clients

Two pillars of the QLD economy connected for mutual benefit by the The Education Experience Program
July 8, 2021

Two pillars of the QLD economy connected for...

As part of the Economic Recovery plan, the Queensland Government launched the The Education Experience Program to support the education sector, whilst also boosting the tourism industry.

Product Updates

Project updates in grant management, hassle-free
July 2, 2021

Project updates in grant management, hassle-free

Improve collaboration with your applicants and external parties with Enquire’s Project Update feature. Here is how Enquire handles this effectively and how it benefits your grant management process.

Press and Media

Accelerating NZ recovery with more programs and collaboration
June 24, 2021

Accelerating NZ recovery with more programs and collaboration

Additional budget for economic recovery in New Zealand. It's great! In order to administer this stimulus effectively, there are some considerations. Let's talk about multi-source funding and digitisation.

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