Case Administration

Program delivery often features tracking and managing interactions and events over periods of time as part of delivering the result or service demanded.

This capability allows for the case administration lifecycle to be completely configurable to user case scenarios. Case processes can be standardised or individualised depending on the service, all within the same system.

Enquire’s workflow capability can be configured to manage stage changes. This provides all the actions a user and reviewer may require to progress a case, as well as the “step history” that provides the data itneractions at every step within the workflow.

  • Configure case administration processes
  • Align engagement access and roles for contacts
  • Connect processes and stages to workflows, reporting and other options

Customer’s expect seamless, informed and responsive interactions. With Enquire program managers can configure the tools and capability they need to successful manage their cases, respond to changing needs and deliver improved customer service.

Case Administration

Key Features

Enquire makes managing grant, contract and impact reporting easy with a wide range of ready to use no-code features that streamline administration, improve program visibility and automate reporting management.

Product Updates

Targeting Grant Rounds to Applicants
October 3, 2019

Targeting Grant Rounds to Applicants

Now you can automatically target grant rounds to applicants automatically with Enquire. Easily and automatically invite applicants to apply directly...

Latest News

Giving Social Impact Beneficiaries a Voice with the Investors
August 14, 2019

Giving Social Impact Beneficiaries a Voice...

Funders want a direct connection to their beneficiaries. This reflects a change in how funders see their role. They want...

Product Updates

Parallel Assessments on Grant Applications
July 31, 2019

Parallel Assessments on Grant Applications

Enquire’s “parallel assessment” offers grant funders a means to significantly reduce the time and effort involved in assessing grant applications....

  • The New Zealand Ministry of Foreign Affairs and Trade uses Enquire to manage their $2.2 billion International Aid program. With a Portfolio/Project approach the Ministry can manage all their program and contracts worldwide.

  • The NSW Office of Emergency Management utilises Enquire to manage their competitive grants program using both the Management Portal and the Client Portal to seamlessly connect grant applications through external assessors, to contract award and acquittal processes.

  • The Queensland Government utilises Enquire to manage online applications, assessment workflows, contracts and payments integrating with financial systems and supporting program wide workflow management and performance reporting.

  • Wine Australia supports a prosperous Australian grape and wine community. Enquire provides Wine Australia with a grants management system that supports online applications and assessment.

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