Case Administration
Program delivery often features tracking and managing interactions and events over periods of time as part of delivering the result or service demanded.
This capability allows for the case administration lifecycle to be completely configurable to user case scenarios. Case processes can be standardised or individualised depending on the service, all within the same system.
Enquire’s workflow capability can be configured to manage stage changes. This provides all the actions a user and reviewer may require to progress a case, as well as the “step history” that provides the data itneractions at every step within the workflow.
- Configure case administration processes
- Align engagement access and roles for contacts
- Connect processes and stages to workflows, reporting and other options
Customer’s expect seamless, informed and responsive interactions. With Enquire program managers can configure the tools and capability they need to successful manage their cases, respond to changing needs and deliver improved customer service.
