Case Administration

Program delivery often features tracking and managing interactions and events over periods of time as part of delivering the result or service demanded.

This capability allows for the case administration lifecycle to be completely configurable to user case scenarios. Case processes can be standardised or individualised depending on the service, all within the same system.

Enquire’s workflow capability can be configured to manage stage changes. This provides all the actions a user and reviewer may require to progress a case, as well as the “step history” that provides the data itneractions at every step within the workflow.

Configure case administration processes
Align engagement access and roles for contacts
Connect processes and stages to workflows, reporting and other options

Customer’s expect seamless, informed and responsive interactions. With Enquire program managers can configure the tools and capability they need to successful manage their cases, respond to changing needs and deliver improved customer service.

Key Features

Enquire makes managing grant, contract and impact reporting easy with a wide range of ready to use no-code features that streamline administration, improve program visibility and automate reporting management.

Business Process Management

Budget and Finance

Template and Data Configuration

Contacts and Clients

Performance and Reporting

User and System Management

Business Process Management

Budget and Finance

Template and Data Configuration

Contacts and Clients

Performance and Reporting

User and System Management

Impact Reporting

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You are in good company

Wine Australia supports a prosperous Australian grape and wine community. Enquire provides Wine Australia with a grants management system that supports online applications and assessment.

The New Zealand Ministry of Foreign Affairs and Trade uses Enquire to manage their $2.2 billion International Aid Programme. With a Portfolio/Project approach the Ministry can manage all their program and contracts worldwide.

The Queensland Government utilises Enquire to manage online applications, assessment workflows, contracts and payments integrating with financial systems and supporting program wide workflow management and performance reporting.

Resilience NSW utilises Enquire to manage their competitive grants program using both the Management Portal and the Client Portal to seamlessly connect grant applications through external assessors, to contract award and acquittal processes.

Case Administration

Enquire helps clients manage service delivery as a case, focused on the whole lifecycle of the relationship to simplify administrative processes and enhance client satisfaction.

Workflow Management