Case Administration

Program delivery often features tracking and managing interactions and events over periods of time as part of delivering the result or service demanded.

This capability allows for the case administration lifecycle to be completely configurable to user case scenarios. Case processes can be standardised or individualised depending on the service, all within the same system.

Enquire’s workflow capability can be configured to manage stage changes. This provides all the actions a user and reviewer may require to progress a case, as well as the “step history” that provides the data itneractions at every step within the workflow.

  • Configure case administration processes
  • Align engagement access and roles for contacts
  • Connect processes and stages to workflows, reporting and other options

Customer’s expect seamless, informed and responsive interactions. With Enquire program managers can configure the tools and capability they need to successful manage their cases, respond to changing needs and deliver improved customer service.

Case Administration

Product Updates

Increased data analytics with Enquire’s advanced search functionality
January 14, 2021

Increased data analytics with Enquire’s advanced search functionality

Collecting and interpreting data is key to measuring and reporting performance. It provides you with valuable knowledge that underpins informed decision making. Enquire is THE grant management software that helps...

All In One Software Solution

6 reasons for using grant management software
January 6, 2021

6 reasons for using grant management software

Technological solutions make our lives easier. It assists and enables us to focus on the most important aspects of what we do. Grant management software does exactly that.

All In One Software Solution

4 common worries when changing grant management system (and how we’ve got you covered)
December 16, 2020

4 common worries when changing grant management system...

Change can be scary. And difficult. But it can also be beneficial. We know there are worries regarding changing grant management systems. We've got you covered.

Ready to Get Started?

Try Enquire for Free