Premium Services: Hosting, Account and Data Management with Enquire

Specialised requirements for security or data hosting?

Tactiv offers a range of premium services to support specialty requirements from dedicated account management to specialty hosting demands.

Premium Services

Tactiv works with clients across a wide range of demanding sectors. With legal requirements, compliance issues and high security demands we offer a variety of speciality premium services to deliver the Enquire experience while ensuring you meet your needs.

With this flexibility, Tactiv can ensure clients receive the support, account management and hosting options they need.

Account Services

Dedicated Senior Account Manager

A Tactiv Senior Account Manager is an Enquire specialist and single point of contact to manage the solution implementation, planning, growth and ongoing support requirements.

Single point of contact to address business and technical requirements
Advocate for feature requests, enhancements and bug fixes into product release cycle
Co-ordination of support resources to address escalation requests, issues and concerns
Consulting and configuration support and recommendations for best practice current and future use of Enquire
Train the trainer functions
30 days allocated direct assistance per annum including 5 days onsite (excluding travel costs)

Additional Technical Services

APIs, Data Migrations, Integrations and Technical Support

Interface or integrate with other 3rd party systems, create custom features and capabilities, configure templates, workflows and reports and undertake data migrations.

The Tactiv team can investigate, analyse, develop and support diverse special requirements with a project team including Project Managers, Business Analysts, Senior Technical Engineers, Developer and Testers.

Hosting Environments

Additional Hosted Environments

Additional environments are available for supporting APIs, web services, special disaster recovery requirements and off-site private back-ups as required.

Private Cloud/Hybrid Cloud

Enquire can be installed, managed and fully supported in a managed private or hybrid cloud configuration to cater for organisations that have specialised security and data location management requirements.

Eliminate risks and improve your results.

Tactiv can assist and address any speciality issues concerning your grant, contract and program management requirements. Contact us to discuss our premium service options.

The New Zealand Ministry of Foreign Affairs and Trade uses Enquire to manage their $2.2 billion International Aid program. With a Portfolio/Project approach the Ministry can manage all their program and contracts worldwide.
The NSW Office of Emergency Management utilises Enquire to manage their competitive grants program using both the Management Portal and the Client Portal to seamlessly connect grant applications through external assessors, to contract award and acquittal processes.
The Queensland Government utilises Enquire to manage online applications, assessment workflows, contracts and payments integrating with financial systems and supporting program wide workflow management and performance reporting.
Wine Australia supports a prosperous Australian grape and wine community. Enquire provides Wine Australia with a grants management system that supports online applications and assessment.