Enquire Software as a Service Technical Insights

Cloud-based Software as a Service (SaaS) solution

Get started fast with Enquire and benefit from a configurable no-code contract, grant and program lifecycle management software.

Technical Insights

Using Enquire government agencies, enterprises and not for profit organisations can quickly implement a solution, and overtime grow and extend the platform’s reach and functionality as change demands. As a SaaS system all clients benefit from an innovative product roadmap that continues to answer existing demands and emerging challenges

Technical Overview

The Enquire solution is an n-tier application built on the Java platform. The application utilises a modern application architecture providing a zero-footprint application client deployment model and a highly scalable service oriented server deployment capability.

Application functionality is delivered through service components that can be bundled and deployed in a variety of configurations based on business’ current and or future requirements.

Structured data is persisted to the MySQL RDBMS in a master-slave configuration.

Document storage is persisted to the file system within the cloud environment.

Hosted Cloud System

The Enquire solution is hosted on AWS infrastructure through commercial agreements between AWS and Tactiv.

Tactiv has Business Support Plan Agreements with AWS.

This ensures Tactiv has:

24×7 access to technical support engineers

With guaranteed response times:

Production system down: < 1 hour
Production system impaired: < 4 hours
System impaired: < 12 hours

Enquire deployments for Australian based Government clients are hosted in Australia at AWS data centres in Sydney.

Multiple availability zones which have separate physical locations are used to support redundancy, back-up and disaster recovery, which are also based in Australia.

The Enquire hosting architecture is composed within a Virtual Private Cloud which provision a logically isolated section of data centre infrastructure.

Enquire determines the resources used within a virtual networking environment, including hardware assets, IP address range, creation of subnets and configuration of route tables and network gateways.

The Enquire solution transmits all network data over SSL, encrypted using SHA_256 with SHA2 for message authentication and DHE_RSA as the key exchange mechanism, which ensures that the communication channel is secure between the Enquire solution and the client. 256-bit Advanced Encryption Standard (AES-256) is the largest key size defined for AES.

Within the secured network where the Enquire solution is hosted, all data is stored encrypted on disk.

Two cloud options are available for cloud hosting:

Enquire Shared Infrastructure

This uses Enquire’s shared infrastructure provisioned.

Dedicated Cloud Infrastructure

Dedicated Cloud Infrastructure provisions dedicated hosting and compute resources for a client’s tenancy as well as a logical separation of data.

In all cloud offerings, Tactiv administer the commercial relationship with the IaaS provider and provide full support and maintenance for Enquire under a Software as a Service hosted agreement.

Built to improve program management, simplifying administration and deliver results.

Questions about Enquire’s features or any additional requirements? Contact Us.

You are in good company

The Enquire difference

End to end lifecycle management

Enquire connects the dots throughout your lifecycle management with purpose-built processes to keep your programs running smoothly – from application, to assessment, to acquittal. With a powerful e-form builder to collect the information you need and business process workflows to speed up processes such as project reviews, document management and client reporting, Enquire makes end-to-end project delivery a breeze.

Configurable and scalable

Enquire is adaptable and configurable to changing business processes and battle-tested to get your programs off the ground fast, scaling up and down based upon your organisational requirements. Configure templated notifications, workflows and automations to streamline your programs and maximise their efficiency – reducing the time, money and effort of developing project assets.

User-centric cloud solution

Enquire’s cloud based no-code design and simple interface account for a range of end users – from program managers to non-profit staff and applicants. With access split between an internal management portal and external client portal, intuitive navigation is baked into every function and Enquire’s forward facing design supports all users as they complete their applications, reports and assessments.

Outstanding reporting capabilities

Take complete control of the narrative around your organisation’s impact with configurable and targeted reporting indicators. Enquire was purpose-built to effectively communicate how funding is spent in government and for-purpose programs – going beyond the dollars by linking costs to tangible outcomes that our users define. We enable organisations to tell compelling stories about the good they do, helping them secure future funding to expand their impact and deliver greater community outcomes.

Enhanced collaboration

Understanding the relationship between funding organisations and their applicants, Enquire supports all users to get more done together. Scheduled or automated notifications, workflow comments, and emails and alerts streamline communication with beneficiaries and stakeholders for complete transparency. Roles-based permissions and auto-reconciling information increases auditability and data accuracy.

Best practice standards

Enquire practices a collaborative and involved working relationship with our clients, resulting in 15+ years of client feedback-based and industry best practice development. We simplify all of the complex client-facing processes that create bottlenecks throughout the project lifecycle, rather than applying patchwork updates to individual processes like most overspecialised prosumer vendors.

Do more with integrations

Enquire is adaptive and ready to use with your existing systems, including Microsoft Office and other tools. With financial management and additional integrations, a natively responsive design ensures users can access all their information they need across mobile, tablet and desktop from their web browser.

Full support and training

Training comes customised to your organisation’s needs either in-house or web-based. You can request training as part of the Enquire program implementation or on an as-needed basis. Support is available 24/7 through the Tactiv Client Support services help desk. Software upgrades are included with standard support.

Technical Insights

Enquire is a highly configurable software as a service platform made for organisations managing publicly funded programs. Enquire offers clients configurable features and services making it the industry leading cloud-based SaaS solution.

Cloud-based Software as a Service (SaaS) solution

Technical Insights

Built to improve program management, simplifying administration and deliver results.

You are in good company