Premium Services: Hosting, Account and Data Management with Enquire

Specialised requirements for security or data hosting?

Tactiv offers a range of premium services to support specialty requirements from dedicated account management to specialty hosting demands.

Premium Services

Tactiv works with clients across a wide range of demanding sectors. With legal requirements, compliance issues and high security demands we offer a variety of speciality premium services to deliver the Enquire experience while ensuring you meet your needs.

With this flexibility, Tactiv can ensure clients receive the support, account management and hosting options they need.

Account Services

Dedicated Senior Account Manager

A Tactiv Senior Account Manager is an Enquire specialist and single point of contact to manage the solution implementation, planning, growth and ongoing support requirements.

Single point of contact to address business and technical requirements
Advocate for feature requests, enhancements and bug fixes into product release cycle
Co-ordination of support resources to address escalation requests, issues and concerns
Consulting and configuration support and recommendations for best practice current and future use of Enquire
Train the trainer functions
30 days allocated direct assistance per annum including 5 days onsite (excluding travel costs)

Additional Technical Services

APIs, Data Migrations, Integrations and Technical Support

Interface or integrate with other 3rd party systems, create custom features and capabilities, configure templates, workflows and reports and undertake data migrations.

The Tactiv team can investigate, analyse, develop and support diverse special requirements with a project team including Project Managers, Business Analysts, Senior Technical Engineers, Developer and Testers.

Hosting Environments

Additional Hosted Environments

Additional environments are available for supporting APIs, web services, special disaster recovery requirements and off-site private back-ups as required.

Private Cloud/Hybrid Cloud

Enquire can be installed, managed and fully supported in a managed private or hybrid cloud configuration to cater for organisations that have specialised security and data location management requirements.

Eliminate risks and improve your results.

Tactiv can assist and address any speciality issues concerning your grant, contract and program management requirements. Contact us to discuss our premium service options.

You are in good company

The Enquire difference

End to end lifecycle management

Enquire connects the dots throughout your lifecycle management with purpose-built processes to keep your programs running smoothly – from application, to assessment, to acquittal. With a powerful e-form builder to collect the information you need and business process workflows to speed up processes such as project reviews, document management and client reporting, Enquire makes end-to-end project delivery a breeze.

Configurable and scalable

Enquire is adaptable and configurable to changing business processes and battle-tested to get your programs off the ground fast, scaling up and down based upon your organisational requirements. Configure templated notifications, workflows and automations to streamline your programs and maximise their efficiency – reducing the time, money and effort of developing project assets.

User-centric cloud solution

Enquire’s cloud based no-code design and simple interface account for a range of end users – from program managers to non-profit staff and applicants. With access split between an internal management portal and external client portal, intuitive navigation is baked into every function and Enquire’s forward facing design supports all users as they complete their applications, reports and assessments.

Outstanding reporting capabilities

Take complete control of the narrative around your organisation’s impact with configurable and targeted reporting indicators. Enquire was purpose-built to effectively communicate how funding is spent in government and for-purpose programs – going beyond the dollars by linking costs to tangible outcomes that our users define. We enable organisations to tell compelling stories about the good they do, helping them secure future funding to expand their impact and deliver greater community outcomes.

Enhanced collaboration

Understanding the relationship between funding organisations and their applicants, Enquire supports all users to get more done together. Scheduled or automated notifications, workflow comments, and emails and alerts streamline communication with beneficiaries and stakeholders for complete transparency. Roles-based permissions and auto-reconciling information increases auditability and data accuracy.

Best practice standards

Enquire practices a collaborative and involved working relationship with our clients, resulting in 15+ years of client feedback-based and industry best practice development. We simplify all of the complex client-facing processes that create bottlenecks throughout the project lifecycle, rather than applying patchwork updates to individual processes like most overspecialised prosumer vendors.

Do more with integrations

Enquire is adaptive and ready to use with your existing systems, including Microsoft Office and other tools. With financial management and additional integrations, a natively responsive design ensures users can access all their information they need across mobile, tablet and desktop from their web browser.

Full support and training

Training comes customised to your organisation’s needs either in-house or web-based. You can request training as part of the Enquire program implementation or on an as-needed basis. Support is available 24/7 through the Tactiv Client Support services help desk. Software upgrades are included with standard support.

Premium Services

Tactiv Premium Services offer clients options to meet requirements that are outside our standard enterprise services.

Specialised requirements for security or data hosting?