Do you have specialised requirements for security or data hosting?
Tactiv offers a range of premium services to support specialty requirements from dedicated account management to specialty hosting demands.
Premium services
Tactiv works with clients across a wide range of demanding sectors. With legal requirements, compliance issues and high security demands, we offer a variety of specialty premium services to deliver the Enquire experience while ensuring you meet your needs.
With this flexibility, Tactiv can ensure clients receive the support, account management and hosting options they need.
Account services
Dedicated Senior Account Manager
A Tactiv Senior Account Manager is a platform specialist and single point of contact to manage the solution implementation, planning, growth and ongoing support requirements.
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Single point of contact to address business and technical requirements
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Advocate for feature requests, enhancements and bug fixes into product release cycle
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Co-ordination of support resources to address escalation requests, issues and concerns
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Consulting and configuration support and recommendations for best practice, current and future use of the platform
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Train the trainer functions
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30 days allocated for direct assistance per annum, including 5 days onsite (excluding travel costs)
Additional technical services
APIs, Data Migrations, Integrations and Technical Support
Interface or integrate with other 3rd party systems, create custom features and capabilities, configure templates, workflows and reports and undertake data migrations.
The Tactiv team can investigate, analyse, develop and support diverse special requirements with a project team including Project Managers, Business Analysts, Senior Technical Engineers, Developer and Testers.
Hosting environments
Additional Hosted Environments
Additional environments are available for supporting APIs, web services, special disaster recovery requirements and off-site private back-ups as required.
Private Cloud/Hybrid Cloud
Tactiv's platform can be installed, managed and fully supported in a managed private or hybrid cloud configuration to cater for organisations that have specialised security and data location management requirements.
The Tactiv Difference
End to end lifecycle management
Configurable and scalable
User-centric cloud solution
Tactiv’s cloud-based no-code design and simple interface account for a range of end users – from program managers to non-profit staff and applicants. With access split between an internal management portal and external client portal, intuitive navigation is baked into every function, and Tactiv’s forward-facing design supports all users as they complete their applications, reports and assessments.
Outstanding reporting capabilities
Enhanced collaboration
Best practice standards
Do more with integrations
Full support and training
Resources
Funds Management and Impact Reporting Resources
The CRM and ERP Trap: Why They Break Under Funding Management (+ The Better Solution)
One system to run your entire organisation? Less software. Fewer silos. A single source of truth that ties every function within y...
How Digital Transformation is Changing Project Portfolio Management
Across Australia and New Zealand, organisations managing funds and projects —from government grants to community investment progra...
How to Ensure Compliance in Grant Management
Ensuring Compliance in Grant Management: A Critical Challenge For grant managers, project leads, and administration teams across g...
Unveiling the Power of Enquire Reporting Warehouse
With a focus on continuously wanting to optimise and maximise the impact of programs in the ever-evolving landscape of grant and p...