Communication Management
Tactiv’s platform centralises communication across the entire funding lifecycle, ensuring every interaction with applicants, recipients and stakeholders is consistent, traceable and aligned to your governance requirements.
Communications can be triggered automatically throughout key stages of the process, including application submission, assessment outcomes, contract issuance, milestone reminders and reporting deadlines. Each message is generated from controlled templates and linked directly to the relevant record, ensuring communication remains connected to the funding lifecycle.
Each interaction follows a structured, controlled approach, ensuring:
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Communications are consistent and aligned to program messaging
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Notifications are triggered at the right stage of the workflow
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Every message and response is recorded against the relevant record
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Stakeholders receive timely and accurate updates
The result:
Clear, consistent and auditable communication across the funding lifecycle, reducing administrative effort while strengthening transparency, stakeholder engagement and program governance.
Branded communications
Maintain a professional and consistent experience for applicants and funding recipients. Tactiv allows organisations to design branded communications that reflect program identity, ensuring every email, notification and message reinforces your organisation’s credibility and professionalism.
Templates can include program-specific content, personalised data fields and dynamic information pulled directly from the platform, reducing manual editing while ensuring accuracy across all communications.
Communication templates
Create reusable templates for common communications across programs and workflows. Templates standardise messaging for application confirmations, outcome notifications, contract communications and reporting reminders, ensuring clarity and consistency at every stage.
Templates are centrally managed and easily updated, allowing teams to maintain governance over messaging while reducing repetitive administrative work.
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Correspondence log
Every interaction is automatically recorded within a comprehensive correspondence log. Emails, notifications and responses are linked to the relevant applicant, project or funding agreement, creating a complete, searchable history of engagement.
This audit trail provides transparency for teams managing programs and supports accountability when responding to enquiries, audits or stakeholder reviews.
Configurable notifications
Keep applicants, recipients and internal teams informed with automated notifications triggered by system events or workflow stages. Notifications can be configured to alert users to key actions such as submission confirmations, assessment updates, milestone reminders and reporting deadlines.
By automating routine communication triggers, organisations reduce the risk of missed updates while improving responsiveness and participant experience.
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Inbound correspondence capture
Capture and store incoming correspondence directly within the platform. Emails and communications received from applicants or recipients can be automatically linked to the relevant record, ensuring important information is not lost across external inboxes.
This centralised capture provides teams with full visibility of conversations and ensures all communications remain accessible for reference, collaboration and audit purposes.
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