Reduce administrative costs, standardise processes and integrates processes across all operations.

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Enquire Case Management

Deliver client centered case management that automates administrative processes, improves client interaction and supports compliance and transparency demands.

With Enquire Case Management support digital transformation in social services, community development, health, and other sectors with integrated and interactive business processes while reducing the cost of administration and internal barriers. Easily and quickly reconfigure Enquire to respond to new challenges, ever-changing policy rules, regulatory and compliance requirements and transparency demands.

Interactive Client Engagement

Case management built on up-to-date data, integration with all stakeholders and interactive relationship management between service providers and the client.

Enquire Case Management connects all relationships and interactions, both external and across internal divisions, to transform case management. Minimise gaps, avoid duplication in service delivery, and promote efficient use resources.

Identify, Assess and Engage

Build a single view of each case to incorporate client, incident and engagement within and across departments.

  • Manage contacts and their case specific engagements
  • Integrate assessments including external stakeholders
  • Plan and align case needs to service delivery
Enquire Case Administration

Streamline Case Administration and Service Delivery

Service delivery demands more efficient administration through transformation of offline processes and disparate existing online processes and systems.

Enquire Case Management offers a single system and unified point of truth, with the configurability and flexibility to reduce the costs of back office business process management.

Automate and Adapt Business Processes

Easily configure administrative and service delivery management to the needs of target client groups.

  • Create, reuse and automate workflows
  • Manage roles for access, information and interactions
  • Integrate data across other enterprise systems
Enquire Case Management

Enhance Outcomes and Accountability

Case management is about delivering the services to achieve planned outcomes.

The ability to monitor and analyse case data helps programs adjust, reconfigure and learn. Scrutiny of the public sector and demand for more effective use of resources means case management must inform performance management and support accountability.

Monitor, Analyse and Report

Case data supports analysis, reporting and audit evaluations to help manage risks and inform decision-making.

  • Track and manage all interactions and data
  • Pro-active analyse to intervene, adjust and improve
  • Monitor and report to ensure compliance
Enquire Case Management

Key Features

Enquire Case Management features the tools and integrations to manage every aspect of your program and meet any requirements, including:

Security, Access and Controls

Security, Access and Controls

Manage access and security with single sign...

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Messaging, Meetings and Mail

Messaging, Meetings and Mail

Integrate messaging, mail and meeting bookings directly...

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Master Data Configuration

Master Data Configuration

Establish a single point of truth with...

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Notes and Comments

Notes and Comments

Capture comments and notes from your team,...

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Notifications and Alerts

Notifications and Alerts

Enable notifications and alerts on any aspect...

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Risk and Issue Management

Risk and Issue Management

Make risk and issue management an active...

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Engagement History

Engagement History

Engagement history connects actions, inputs, comments and...

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Document Management

Document Management

Document Management offers full feature capabilities including...

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Case Administration

Case Administration

Manage service delivery as a case, focused...

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Lifecycle Management

Lifecycle Management

Track and manage opportunities with enriched relationship...

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Enterprise Search

Enterprise Search

Enterprise search provides advanced search options to...

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Document Generation

Document Generation

Document Generation Documents can be generated through...

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Report Generation

Report Generation

Using reporting templates, define data, align to...

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Contact Management

Contact Management

Enquire’s Contact Management ensures every contact and...

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Workflow Management

Workflow Management

Improve business processes and interaction with applicants,...

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Tactiv Benefits

Tactiv is a SaaS company providing cloud-based Grant, Contract and Project Management solutions to Government, Enterprise and Non-Profit Organisations since 2005.

Tactiv’s Enquire is simple, stable, secure and socialable, featuring the tools and integrations to efficiently and effective deliver on your program requirements.

  • Web-Based-Available

    Web Based,
    Available 24/7/365

  • Built-on-Best-Practice-Standards

    Built on Best
    Practice Standards

  • Enterprise-Class-Solution

    Enterprise
    Class Solution

  • Software-as-a-Service-(Saas)-License

    Software as a Service
    (Saas) License

  • Integrate-with-Existing-Systems

    Integrate with
    Existing Systems

  • Monthly-User-Based-Pricing

    Monthly User-Based
    Pricing

  • Full-Support-and-Training

    Full Support
    and Training

  • No-Bandwidth-or-Hosting-Fees

    No Bandwidth
    or Hosting Fees

tactiv

Tactiv, The Go-to Grant, Contract and Program Management Specialist. #tactiv

We are ready to help!

Connect with Tactiv to discuss how we can transform your business process management today.

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