Extend your customer support with Tactiv’s Enterprise Support Services.

Managed ticketing, phone and email support services to ensure your clients get the best service and support. Tactiv provides technical and Enquire support services for your clients, so you can focus on delivering program results.

Enterprise Support Services

Through Enterprise Support Services Tactiv’s Help Desk offers direct phone and online assistance to end users of Enquire, so that day to day technical issues are resolved without ever needing the attention of our clients.

All issues are ticketed, interactions logged and reported. All issues outside the service agreement are provided to the client for resolution.

Enterprise Support Services follow ITIL standards for support.

Dedicated Premier Help Desk Support

Enterprise Support Services provides dedicated and prioritised support based on the demands of your organisation. This service includes priority and dedicated ‘break-fix’ incident based service. Enquire users or Applicant Portal external users can submit priority support requests regarding a point in time problem and receive direct assistance resolving the issue.

  • Dedicated Telephone Help Desk
  • Online Ticket Support System
  • Issues identification, replication, classification and escalation
  • Level 1 and 2 Issue Support and Resolution
  • Warm Handoff
  • Post Incident Report Requests
  • Service Management Reporting

Free up your team to focus on what matters.

Let Tactiv’s customer support team manage all first contact support to standardise support and save time and money on technical and system queries. Contact us to find out more.

We are ready to help!

Connect with Tactiv to discuss how we can transform your business process management today.

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