Managed ticketing, phone and email support services to ensure your clients get the best service and support. Tactiv provides technical and Enquire support services for your clients, so you can focus on delivering program results.
Through Enterprise Support Services Tactiv’s Help Desk offers direct phone and online assistance to end users of Enquire, so that day to day technical issues are resolved without ever needing the attention of our clients.
All issues are ticketed, interactions logged and reported. All issues outside the service agreement are provided to the client for resolution.
Enterprise Support Services follow ITIL standards for support.
Dedicated Premier Help Desk Support
Enterprise Support Services provides dedicated and prioritised support based on the demands of your organisation. This service includes priority and dedicated ‘break-fix’ incident based service. Enquire users or Applicant Portal external users can submit priority support requests regarding a point in time problem and receive direct assistance resolving the issue.
Let Tactiv’s customer support team manage all first contact support to standardise support and save time and money on technical and system queries. Contact us to find out more.